Refund policy

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unopen, unused, and in its original packaging.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To ask a question about a return or to start a return please contact us info@bespoke-finish.com.

Exceptions / non-returnable items

We do not accept returns for hazardous materials or flammable liquids. Please get in touch if you have questions or concerns about your specific item.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping and restocking fees

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs or order fees for the original shipment to you and any return shipment from you are non-refundable. If you receive a refund, the cost of return shipping and a 10% restocking fee will be deducted from your refund.